If you have been to Japan, you will remember the high level of service everywhere you go. What is the Japanese customer experience and how can it be applied to create a differentiator for your own customers?
A Japanese software experience
Category: Product Engineering
Parachuting tasks because available time is fixed
Available time does not change - you can't add more hours to the day. So why do we ignore this when planning work and progressing tasks, especially in engineering?
Influence is the product manger’s best tool
How can product managers get things done when they have little to no direct authority over the teams actually implementing the project?
Product managers are not responsible for “how”
Amongst all the things that the product manager is responsible for coordinating it is important to note the key aspect they are not deciding: how.
How to learn product management
Books, podcasts, videos, conferences, blogs, articles and other resources for product managers
Applying HumanOps to on-call
Originally written for the StackPath blog. One of the two core foundations of SaaS monitoring is alerting (the other being metric visualization and graphing). Alerting is designed to notify you when things go wrong in your data center, that there's a problem with your website performance, or if you're experiencing server downtime. More specifically, infrastructure … Continue reading Applying HumanOps to on-call
Easy to use and beautiful design are no longer differentiators
If you find yourself focusing on your product being "beautiful", "easy to use", "design led" or leading with "look and feel", you may need to rethink your competitive positioning.
How to prioritise what features to build
Only one thing can be top. Unless there is a single, ordered list of numbered priorities, nothing is the priority.